We are hiring

Job Vacancies

 

• Spa Esthetician
• Massage Therapist
• Spa Receptionist
• Hotel Receptionist
• Bartender
• Lead Chef
• Housekeeper

 

 

Spa Esthetician

 

Job Overview

 

Mandeville Spa & Wellness Resort is a new player in the wellness market located in Hatfield, Manchester. We are seeking to engage an Esthetician to offer signature treatments to our discerning mid aged clientele. You’ll be the heart of the client experience and the first interaction with clients as they walk through the door. If you have the relevant experience, and passion for service and are excited to be part of a winning team then this position is for you.

Our Spa Esthetician will be responsible for providing services related to skin appearance such as facial and body skincare to our guests/clients. Other treatments will include facial massages, body massages, pedicures/manicures and waxing procedures. They will also be in charge of the general maintenance and cleaning of the Spa rooms and all staff-only areas.

 

Key Responsibilities

 

• Welcoming guests to the spa and answering the telephone as needed
• Assess the client’s skin condition, appearance and other characteristics the advise the client about skin care in general but specific to their age group after which they’ll be advised how to care for problem areas
• Have consultations with clients on the best treatment options
• Provide facial and other skin care treatments with products provided ONLY by Mandeville Spa and Wellness Resort
• Apply skincare products to the clients
• Explain services to clients
• Train new employees
• Schedule, cancel and adjust client schedule as needed
• Become familiar with all aspects of the Spa Software
• Recommend skincare products to clients
• Recommend a daily routine to clients
• Pitch clients on upgraded services
• Remove body and facial hairs
• Tint eyelashes and eyebrows
• Collect laundry from housekeeping and fold it away when time allows
• Ensure that all products are restocked and caddies replenished on a daily basis or as needed
• Perform general housekeeping duties in the spa
• Perform support duties for other staff

 

Qualifications for Esthetician

 

• Diploma or Certificate from a reputable school/organization
• Deep knowledge of skincare techniques
• License to operate as esthetician
• Ability to communicate effectively with clients
• Ability to develop a plan of action for the client’s care
• Ability to make a client feel comfortable
• Motivated to work evenings and weekends
• Sales skills to sell products to clients
• Ability to manage your time well

 

If you are interested in this position, please send us an email with your resume updated to contact@mandevilleresort.com

 

 

 

 

 

Massage Therapist, or Massage Practitioner

 

Job Overview

 

This individual will be responsible for providing relaxation or treating body pain and discomfort through physical touch and moving a client’s muscles. Their duties include meeting with clients to determine the type of massage they need, creating a relaxing ambience and kneading or rubbing muscles to release tension.

 

Duties and Responsibilities

 

A massage therapist is responsible for treating clients through soft tissue manipulation while maintaining a safe and relaxing experience. The therapist should be good at perceiving clients’ wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly

This person will report directly to the owner of the resort.

Specific duties will include but not be limited to:

 

• Provide 30-60 minute massages to clients by appointment, guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Able to administer these basic massages: Swedish, hot stone, deep tissue, aromatherapy and lymphatic drainage
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regimes to clients
• Listen to clients during appointments and adjust technique as they desire
• Ensure that the disclaimer is signed by each client

 

If you are interested in this position, please send us an email with your resume updated to contact@mandevilleresort.com

 

 

 

 

 

Spa Receptionist

 

The Spa Front Desk Receptionist’s responsibilities include greeting all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Representative assists with periodic cleaning of the spa and relaxation area.

Main Job Duties and Responsibilities

 

• Be on time for a shift and maintain a consistent, regular attendance record
• Follow Standard Operating Procedures to ensure the Spa is opened and closed each
• Accurately book, change and cancel spa appointments
• Acknowledge and greet everyone who enters and leaves the spa
• Ensure that the check-in, check-out and payment process is handled in accordance with the company
  policy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Maintain eye contact when addressing external and internal guests; develop a professional and personalized relationship with regular guests
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Ensure adequate stock of supplies and equipment; inform management when stock is low
• Must be able to work without constant direct supervision
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in and support training and staff meetings for the spa
• Communicate to management any and all occurrences involving staff or guests in the spa that requires their attention
• Assist in all areas of spa operation as requested by management

 

Position Requirements

• Actively promote the service of the Spa – double as a sales representative
• Must be detail-oriented and have the ability to multitask.
• Enjoy working with people and possess a friendly and outgoing personality
• Ability to be efficient and productive in a luxury, fast-paced environment
• Must have enthusiasm and possess excellent customer service skills
• Must possess basic math skills or accounting skills
• Excellent communication, listening and computer skills
• Produce end-of-day reports
• Must be a team player
• Must have weekend availability
• Experience Requirements: Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with a proven sales track record or a minimum of 1 year of employment within a Hotel environment or spa

 

If you are interested in this position, please send us an email with your resume updated to contact@mandevilleresort.com

 

 

 

 

 

Hotel Receptionist

 

Duties & Responsibilities

 

• Welcome and greet guests
• Answer and direct incoming calls
• Actively promote the service of the hotel – double as your sales representative
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify the guest’s payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, and accurately post charges to guest rooms and house accounts
• Receive and convey messages to guests
• Retrieve mail, packages and documents
• Listen and respond to guest queries and requests both in-person, by phone or by email
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce the rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

 

Education, Skills and Experience

• Customer Service Certificate or High school diploma or equivalent
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Excellent administrative skills which will include accounting literacy
• Attention to details

 

Key Competencies and Qualities

• The individual for this position should be keen on delivering great customer service
• Must have an eye for details
• Good planning and organizational skills
• Ability to multitask and prioritize
• Professional appearance and attitude
• Strong verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests

 

If you are interested in this position, please send us an email with your resume updated to contact@mandevilleresort.com

 

 

 

 

 

 

Bartender

Job Overview

Do you have an appetite for all things Food & Beverage? Are you a liquid chef who gets excited by the art of mixology and recommends the perfect healthy beverages to guests seeking to relax in a resort dedicated to well-being? Then why not come and join us at the Mandeville Spa & Wellness Resort and Make This Moment Your Best Time!

Our Food & Beverage Service Team is passionate about creating memorable moments for our guests. They are trained to anticipate the needs of our guests by being alert, observant and delivering a wellness experience next to none. You will ensure to consistently perform at all times at the highest levels, delivering an outstanding quality of services at all times, whilst maintaining the great spirit of an exceptional team.

As Bartender, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! This should be done in a courteous, professional, efficient, and flexible service consistent with the standards of Mandeville Spa & Wellness Resort in order to encourage sales and maximize guest satisfaction.

Then why not become one of the first members of the Pre-Opening team of Mandeville Spa & Wellness Resort?

 

Key Responsibilities

 

Following standards and procedures to provide timely, accurate, and friendly service by:

• Ensuring the opening checklist is completed and that the pool bar is prepared for opening
• Communicating to the team about the beverage specials
• Observing customers as they enter the pool bar and assure they are greeted promptly and properly
• Monitoring and observing guests’ dining experience, ensuring guests are satisfied with the food and service
• Responding promptly and courteously to any requests
• Being available to fill in as needed to ensure the smooth operation of the restaurant and pool bar
• Taking beverage orders from guests
• Presenting drink menus, making recommendations, and answering questions regarding beverages
• Up-selling drink specials and food items as directed by management
• Recording drink orders accurately and immediately key them into the POS System
• Washing and sterilizing glassware and bar tools/utensils
• Clearing and resetting tables in the bar area
• Maintaining cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
• Ensuring the pool bar is ready for the next shift including completing all necessary cleaning duties, ensuring the bar is up to health code in all respects and checking out with a supervisor before leaving
• Restocking and replenishment of bar inventory and supplies
• Completing all side-work duties allocated
• Working as a team member to maintain a pleasant work environment
• Maintaining positive inter-departmental relationships with the hotel and with outside vendors
• Following the MSWR Time and Attendance Policy
• Reporting to work dressed according to MSWR Grooming Standards
• Creating 100% guest satisfaction by providing the MSWR experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectations
• Giving personal attention, taking personal responsibility, and using teamwork when providing guest service
• Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests

 

Requirements/Skills

• Minimum two years of restaurant/lounge bartending experience, preferably in a hotel or upscale environment
• College Certificate/ Diploma required from a reputable Hospitality training organization
• Excellent command of English with strong oral and written communication skills
• Valid food handlers permit
• Candidate must have exceptional people skills with the ability to build trusting relationships
• Organizational, and time management skills and the ability to network within the business arena, an assets
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suite and have worked with a Point of Sale System

 

If you are interested in this position, please send us an email with your resume updated to contact@mandevilleresort.com

 

 

 

 

 

Lead Chef

 

Job Overview

With our eyes set on becoming one of Jamaica’s leading spa and wellness destinations, we are seeking to attract an extremely creative commercial cook who is able to design healthy yet appealing and tasty dishes for our mid-aged to senior citizen guests.

In the capacity of Lead Chef, this individual will create and standardize recipes, establish presentation techniques and quality standards, plan and price menus; ensure proper equipment operation and maintenance, and ensure proper safety and sanitation in the kitchen. He will also oversee the catering functions and operations of the conference centre kitchen.

Essentially the candidate must be able to run a profitable kitchen by ordering an accurate amount of supplies and reducing waste and pilferage. He must have the ability to manage the other persons on the kitchen team such as dishwashers and bartenders.

Although the executive chef is mostly behind the scenes to the guest, it is an added benefit to the hotel, if the executive chef is a personality that can be marketed and in their own right become part of the attraction to the restaurant.

Requirements:

 

• HEART Trust NVQ-J Level 1 – Commercial Cook Certification
• Health and Safety in the Workplace Certificate
• Minimum 2 years of relevant experience
• Awareness of manual handling techniques
• Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety
• Experience with kitchen equipment
• Experience with dangerous equipment such as knives
• Competent level of English spoken and written
• Ability to produce excellent high-quality food
• Good oral communication and a good level of mathematical comprehension
• Possess good team management skills
• High level of attention to detail
• Enthusiasm to develop your own skills and knowledge plus those around you
• Adaptability to change and willingness to embrace new ideas and processes
• Ability to work unsupervised and deliver quality work
• Positive and approachable manner
• Team player qualities

 

If you are interested in this position, please send us an email with your resume updated to contact@mandevilleresort.com

 

 

 

 

 

Housekeeper

Job Overview

 

We are seeking a diligent Hotel Housekeeper to become part of the Mandeville Spa & Wellness Resort family. We need someone who is passionate about cleaning and keeping our resort looking and smelling its absolute best. Our ideal Hotel Housekeeper has a keen eye for detail while handling vacuuming, dusting, mopping, and sweeping duties. Our entire staff compliment is vested in providing outstanding hospitality to our guests, and your housekeeping services are a significant part of this. Candidates with prior cleaning experience are preferred, but we are willing to train hardworking people who are team players.

 

Hotel Housekeeper Duties and Responsibilities

 

• Clean and tidied up hotel rooms, hallways, lobby, common areas, spa, pool bar, pool side and restaurant
• Dust, wipe and polish various surfaces and furniture
• Sweep and mop floors by applying pressure and not simply glazing the mop over the floor
• Empty trash bins on a daily basis
• Change linens and towels and replace toiletries
• Provide laundry services for guests if required
• Collaborate with the housekeeping team to complete the daily cleaning schedule
• Restock cleaning supplies in the hand cart
• Display high integrity and honesty in all dealings
• Good understanding of how both hotel housekeeping works and hygiene and quality standards and health and safety
• Report any issues that require maintenance
• Hotel Housekeeper Requirements and Qualifications
• Basic knowledge of cleaning equipment and supplies
• Physical stamina for being on your feet all-day
• Able to lift upwards of 25 pounds
• Meticulous attention to detail
• Able to follow instructions
• Time-management skills
• Must possess a valid food handlers permit